Question Topic

Waxing

Do you do sugaring?

Yes. Even though I use the term waxing, what I actually do is sugaring since I use sugar paste, so yes.

I have cuts and wounds from shaving, can I try waxing?

No. I advise to let the wounds heal first before waxing.

I have rashes from shaving, does waxing cause rashes?

From personal experience and of most clients, waxing does not cause rashes. Some clients react to factory-produced sugar paste and for such clients, I cook the sugar paste afresh.

How long does the hair take to grow back after waxing?

For beginners, it takes 3-4 weeks, for consistent waxers, it is 5-6 weeks or even more.

It is my first time waxing, how should I start?

I always recommend that first times start with underarms and proceed to other body parts. If the pain is unbearable, you can always stop the waxing session.

Does full-body wax include the face?

Yes, full body wax is top to toe.

What is waxing?

Soft warm wax is applied thinly to the body hair. A paper strip is then applied and pressed firmly adhering to the wax, and the wax to the skin. The strip is then quickly ripped against the direction of hair growth. This removes the hair from the follicle. Read more on waxing in our magazine.

Is waxing painful?

Yes. Pulling multiple strands of hair from the hair follicle triggers the nerve endings causing an instant shock of pain. Regardless, when waxing is done by a professional, you should never feel any burning or excruciating pain. Read more on less painful waxing in our magazine.

Service Areas

Do you have a physical location?

No. We are a purely mobile spa and deliver the services at your preferred location within Nairobi and environs, either your home, office, hotel, Airbnb, etc.

Where are you located?

We are located in Nairobi and deliver service in your residence within Nairobi and environs including Juja, Kiambu, Ruiru, Syokimau, Mlolongo, Rongai, Ngong.

Do you come to Kiambu?

Yes, we also serve clients bordering Nairobi in Kiambu county. We ask a fare of Kes 500 to come to Kiambu.

Do you come to Kitengela?

Yes, we do serve clients bordering Nairobi in Kitengela and Mlolongo. To come to such a neighborhood we ask for fare of Kes 700.

Massage

Do you come with a massage bed?

Yes, when requested the massage bed is brought. I ask Kes 2000 to cater for the transportation of the bed. For prenatal, the massage table is brought by standard.

Can I have the massage on my own bed?

Yes, the only requirement is that there is enough space around your bed for me to maneuver and that your mattress is firm enough so that you don’t sink in it.

Is there a happy ending?

No. Our services are professional and do not include a happy ending.

Does the massage include private parts?

No. The massage services does not include the private parts.

Do you offer prenatal massage?

Yes, I work with Ann Kamau whose specialty is pre-natal massage.

Do you do a fertility massage?

No, we do not offer fertility massages.

Do you do a lymphatic drainage massage?

No, we do not offer lymphatic drainage massages.

Appointments

How do I make a booking?

Step 1. Tick the services needed. NB: At the moment you can only book one Pro per reservation. To book 2 Pros you need to make two separate reservations.

Step 2. Indicate your locality zone.

Step 3. Tick if you need the massage table or not (applies especially for massage & body scrub). If not ticked, the service is done on your own bed (I bring clean linen).

Step 5. Pick your best date. All avaiable slot will be shown in green.

Step 5. Fill your contact details & pin location.

Step 6. Pay 10% deposit. NB: Unpaid reservations are automatically canceled in 6 hours. Notify Vivian immediately to manually confirm the reservation if you have no MPESA.

Step 7. You will immediately get email & SMS confirmation of your booking.

How soon can I have an appointment?

You are able to book as early as 1 prior to 30 days in advance. All the available time slots within 1-30 days will be shown when you are making the booking.

How do I know when my appointment is confirmed?

When you complete all the booking steps successfully, you should immediately receive an SMS and email confirming your appointment. If you booked after 6 pm, you receive the confirmation SMS the next morning at 8 am.

Why was my appointment canceled?

The booking system automatically cancels reservations with an unpaid deposit after 2 hours. Ensure that you complete all the booking steps and pay the deposit for your reservation to be confirmed.

Payments

I don’t have MPESA, how else can I pay the deposit?

You can also pay with other widely accepted cards e.g Visa & Mastercard. For an EFT, kindly email Vivian to give you the bank account details to where you can transfer the deposit.

Is the deposit refundable?

The 10% deposit is non-refundable. If anything comes up on the day of your appointment, I recommend re-scheduling the appointment. You can easily reschedule your appointments from your account up to 6 hours before the appointment.

Account registration

What is the benefit of registering an account?

Once registered, you can easily cancel, re-book and reschedule your appointments from your account. You are also able to pay for pending appointments before they are canceled.

Installing web app

What is the benefit of installing the web app?

With an app on your homescreen, you conveniently access the website with one-touch thus saving you time.

How to install the web app on Android – Chrome browser?

1. Tap the menu icon (3 dots in the upper right-hand corner)
2. Tap “install app”.
3. Tap “Install”
Chrome will add the web app to your home screen.

How to install the web app on iOS – Safari browser?

1. Tap the sharing button (Square and arrow sharing icon from iOS and macOS ) at the bottom of the screen.
2. Tap “Add to Home Screen”

How to install the web app on android – Samsung Browser?

1. Tap on the “install” icon found on the right side of the address bar.
2. Tap “Install”.

How to install the web app on Windows and Mac OS?

1. Tap on the “install” icon found on the right side of the address bar.
2. Tap “Install”.

Gift Vouchers

What is the expiry date of your vouchers?

The vouchers are valid for 3 months from the date of purchase.

Are the vouchers specific to a service or open?

The vouchers are open so that the recipient chooses the service that pleases them.

Other Questions

Do you attend to men?

Only when it is a couples booking or when service is booked via the wife or girlfriend. Services that male can be booked for are massage and facial.

Are the prices negotiable?

No, the prices are fixed.

Are you available on Sundays?

No. Our working hours are 8 am to 5 pm, from Monday to Saturday.