Do you have a physical location?
No. We are a purely mobile spa and deliver the services at your preferred location within Nairobi and environs, either your home, office, hotel, Airbnb, etc.
Where are you located?
We are located in Nairobi and deliver service in your residence within Nairobi and environs including Juja, Kiambu, Ruiru, Syokimau, Mlolongo, Rongai, Ngong.
Do you come to Kiambu?
Yes, we also serve clients bordering Nairobi in Kiambu county. We ask a fare of Kes 500 to come to Kiambu.
Do you come to Kitengela?
Yes, we do serve clients bordering Nairobi in Kitengela and Mlolongo. To come to such a neighborhood we ask for fare of Kes 700.
Do you come to Joska?
No, we do not travel to Joska.
How do I make a booking?
Step 1. Tick the services you need.
Step 2. Indicate your locality zone.
Step 3. Pick your best date. All available slots will be shown in green on the calendar.
Step 4. Fill in your contact details & pin location.
Step 5. Pay a 10% deposit. NB: Unpaid reservations are automatically canceled in 6 hours. Notify Vivian immediately to manually confirm the reservation if you cannot pay immediately.
Step 6. You will immediately get an email & SMS confirmation of your booking.
How soon can I have an appointment?
You are able to book as early as 1 prior to 30 days in advance. All the available time slots within 1-30 days will be shown when you are making the booking.
How do I know when my appointment is confirmed?
When you complete all the booking steps successfully, you should immediately receive an SMS and email confirming your appointment. If you booked after 6 pm, you receive the confirmation SMS the next morning at 8 am.
Why was my appointment canceled?
The booking system automatically cancels reservations with an unpaid deposit after 2 hours. Ensure that you complete all the booking steps and pay the deposit for your reservation to be confirmed.
I don’t have MPESA, how else can I pay the deposit?
You can also pay with other widely accepted cards e.g Visa & Mastercard. For an EFT, kindly email Vivian to give you the bank account details to where you can transfer the deposit.
Is the deposit refundable?
The 10% deposit is non-refundable. If anything comes up on the day of your appointment, I recommend re-scheduling the appointment. You can easily reschedule your appointments from your account up to 6 hours before the appointment.
What is the benefit of registering an account?
Once registered, you can easily cancel, re-book and reschedule your appointments from your account by yourself.
Installing web app
What is the benefit of installing the web app?
With the app on the home screen of your phone or computer, you conveniently access our website with one-touch thus saving you time and data.
How do I install the web app?
Tap the install button on this page.
What is the expiry date of your vouchers?
The vouchers are valid for 3 months from the date of purchase.
Are the vouchers specific to a service or open?
The vouchers are open so that the recipient chooses the service that pleases them.
Do you attend to men?
Yes, only when it is a couples booking or when service is booked via the wife or girlfriend. We do not offer waxing and body scrubs to the men.
Are the prices negotiable?
No, the prices are fixed.
Are you available on Sundays?
No. Our working hours are 8 am to 5 pm, from Monday to Saturday.
Last Updated on October 6, 2021