Schedule Your Spa experience
How soon can I have an appointment?
We work with advance bookings; 1-60 days from today.
All the available time slots will be shown to you on the calendar.
You have more slots 1-2 weeks ahead if you combine services from different professionals in one appointment.
Which are the booking steps?
Step 1. Indicate your county zone; filters the professionals & services available to you.
(Confirm if your location is within our reach on this map here.)
Step 2. Tick the services you need (massage, sugar waxing, facials, body scrub, manicure & pedicure).
Step 3. Pick your best date & time. All available slots (1 – 60 days ahead) will be shown on the calendar.
Step 4. Fill in your contact details, address/pin location, & add notes. (Immediately get a “pending booking” email).
Step 5. Pay a 10% deposit by mobile money or card.
Step 6. Immediately receive an email & SMS confirmation of your booking.
(If you book after 6 pm, you receive the confirmation SMS the next morning at 8 am).
Do I have to pay the deposit immediately?
If you cannot pay immediately, pay ASAP via the button in your “pending booking” email/account. Your slot is reserved for 6 hours after which it is automatically canceled.
How do I pay the deposit?
Payments are done automatically online with mobile money or a card.
1. Payments by MPESA Express are free.
2. Payment via VISA & Mastercard is possible for amounts above Ksh 100 and incur a processing fee (2.9% for Ksh & 3.8% for other currencies)
3. Payment via PAYBILL & Airtel is possible for amounts above Ksh 100 and incur a processing fee of 2.9% + Mobile Operator fee
Can I book for someone else?
Yes. Indicate on the notes for whom the appointment is if not for yourself.
I am a gentleman, can I book?
Yes & No.
1. Our focus is on ladies, but we also work with the spouse/boyfriend/father, etc (except for waxing & body scrub) & the corporate (chair massage).
Your wife/girlfriend/daugther should book for you or you can book yourself and add a booking note about the wife/girlfriend being around.
2. Bookings by men alone are automatically canceled.
Can I reschedule my appointment?
If you had signed in prior to booking; go to your account to reschedule your appointment at least 1 day prior to your scheduled date.
Otherwise, contact us at least 6 hrs before your appointment to reschedule for you.
Can I cancel my appointment?
You can cancel at least 6 hrs prior to your scheduled slot via the link in your email or from your account. Afterward, contact us ASAP to cancel it.
Is the deposit refundable?
The 10% deposit is non-refundable. If anything comes up on the day of your appointment, we recommend rescheduling the appointment.
Why should I book from my account?
To easily manage (pay, re-book & reschedule) your appointments.
Any appointment made without first logging into your account is not registered in your account.
As a consequence, you cannot reschedule and you need to contact us to reschedule the appointment for you.
How do I register an account?
Register on this form with your;
1. Phone + email + password
2. Facebook account
3. Google account
4. Twitter account
Once registered, you can log in without a password via OTP (one-time code sent to your phone).
Last Updated on October 4, 2022